As a company who was built to be #TampaProud our mission has always been centered around our commitment to protect the health, safety, and comfort of the families we serve. However, due to the COVID-19 outbreak we are taking even stronger measures internally and externally to make sure that we deliver upon this commitment. We are instituting a MANDATORY SAFETY CHECKLIST that will outline how we work at our offices, in our trucks and in your home. This checklist is now a non-negotiable way of doing business and as the environment surrounding this virus evolves, we will adapt our processes to ensure the safest possible service experience for our team and our customers.
OUR MANDATORY
PRE-VISIT
SAFETY CHECKLIST
We will follow the guidelines and safety tips outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO).
We require that work surfaces at our office, all service vehicles being used in the field, and all cell phones used by team members be cleaned and sanitized after each use.
We have closed our building to outside visitors and vendors in an effort to limit unnecessary contact for our internal employees.
We will review all symptoms of COVID-19 with customers before we enter their home. We are requiring customers who have experienced symptoms to reschedule.
We will review all symptoms of COVID-19 with our team. If a team member or member of their family feels sick or are returning from travels from an area identified as posing a COVID-19 related risk, they will have to stay home.
OUR MANDATORY
IN-HOME
SAFETY CHECKLIST
We will wear shoe covers and gloves in homes at all times.
We will use new, clean and sanitized drop cloths in homes.
We will completely sanitize any surface area or piece of equipment handled during the service.
We will be required to focus on frequent hand washing by all members of our team.
A MESSAGE FROM OUR OWNER
I wanted to take a moment to let you know that as lifelong Tampa Bay residents, Ann and I started this business to serve the Tampa Bay community we both love. We take our obligations to the comfort, health, and well being of our team, customers, and their families seriously. We know that the services we provide are essential to your everyday life and comfort at home. We are committed to supporting you in the safest way possible. If you need us, we will be here – please don’t hesitate to call.
John Gennaro, Owner of Red Cap Plumbing & Air
6605 N Nebraska Ave, Tampa, FL 33604
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